New Patients: FAQ

How long before I can be seen for my first appointment?

The typical wait time to be scheduled for your first appointment may be 6-10 weeks.

If symptoms are severe, call 911, 1 (800) 273-8255, or NAMI 1 (800) 950-6264. In Brevard, Coastal Psychiatric Urgent Care offers telemedicine and a walk in mental health urgent care (321) 586-5444 (https://www.coastalpsych.org/ ) or, if things are more severe, Palm Point Behavioral Health at (321) 603-6550 (https://palmpointbehavioral.com/).

Do you see children or adolescents?

Roy Burkhalter, MSN is accepting new patients 16 years and older.

Theresa Lupe, APRN is accepting new patients 18 years and older.

Nicole Schultz APRN is currently closed to new patients.

Are you seeing patients by telehealth?

Our providers are currently seeing patients by tele-health, following current state regulations and laws. This allows our patients the best access to care without interrupting their busy days; whether taking less time off work, not having to arrange for childcare, or less time off school. It also protects patient privacy, as it allows patients to be seen discretely without sitting in a shared waiting room.

At this time, unless explicitly discussed with your provider, our providers are NOT booking in person appointments.

How long will my appointment be?

Your first appointment is blocked for 45-60 minutes with your provider.

You will typically see your provider every 4 weeks (or sooner) for the first six months, and then depending on your treatment goals and medications, may start to book your appointments more spaced out.

Most patients on controlled substances will continue to meet with their provider monthly, to allow for the necessary monitoring of these medications.

Your first follow-up appointment will be booked for 30 minutes.

Typical follow-up appointments after this are booked for 15 minutes meeting with the provider.

Do providers also offer therapy or counseling?

No, our primary service is offering appropriate and evidence based medication management.

At Mindful Psychiatry, our providers are thorough and collaborative in their treatment approach and work with patients to create individualized treatment plans. We do not push pharmacological options. Our providers are versed in brief or supportive counseling and do offer non-pharmacological interventions and instructions when appropriate. If you are in need of therapy or counseling in addition to medication management, our providers work closely with a number of offices and may make a personalized recommendation.

However, our providers DO NOT have availability to offer 45-50 minute therapy sessions every week.

There are many wonderful therapists and counselors in our area. You can search by your insurance and desired therapy type on Psychology Today, etc.

Do you take my insurance?

Theresa Lupe, APRN and Nicole Schultz, APRN are currently in-network with:

* Blue Cross Blue Shield, Florida Blue, BCBS

* Optum (UBH), Healthfirst Oscar Optum plans, Healthfirst Optum

* Medicare

* Humana (Tricare)

* Cigna, Evernorth, Healthfirst Cigna

* Aetna

Roy Burkhalter is covered under:

* Medicare

* Tricare

* Optum (UBH), Healthfirst Oscar Optum plans, Healthfirst Optum,

* Cigna, Healthfirst Cigna

* Blue Cross Blue Shield

Our providers are unfortunately NOT in network with any Medicaid plans. If you have a Medicaid plan, your insurance may also not cover any prescriptions we prescribe.

If your provider is not in network, some insurances will remit payment partially or fully for out-of-network services. Our billing specialist can discuss out-of-network options.

We offer self pay rates, which are based on the time spent with the provider. See Insurance and Self Pay Rates.

I need a provider to do a legal evaluation or a disability evaluation.

If you are looking for a provider to attest or certify on a disability or other legal cases or claims, this is not typically a service we provide. Our policy states that you must be a patient for at least 3 months before our providers will consider signing off on any disability or other legal paperwork.

If you already have disability, we keep meticulous notes and with your written permission will furnish these notes to SS. However, until being adequately familiar with your case, we will not make any statement of opinion or long term prognosis until at least 3 months.

If you are looking for disability or legal evaluations, or think it is necessary immediately, we encourage you to seek a provider who offers this from the start of service.

Personalized treatment. Healthy mind. Holistic wellness.